A clear process. No guesswork about what comes next.
01
Step 01 · Free
Discovery call
A conversation about your business, your customers and the result you need. We ask where things break down today and what success would look like. If we’re not the right fit, we’ll tell you.
You get an honest read
What do you want more of?Where does it break?What does success look like?
02
Step 02 · In writing
Proposal & scope
A written proposal with a fixed scope, fixed price, timeline and the number of revision rounds included. Nothing starts until you approve it.
You get a fixed price
Fixed price
03
Step 03 · You approve
Design
We design in Figma, so you see how the finished product will look and work, and approve it before development begins. For automation projects, this is a workflow map.
You get the result, before the build
04
Step 04 · Checked throughout
Build with quality checkpoints
We build to the approved design and scope. Reviews happen at defined checkpoints, with a structured audit and a prioritised issue list, so problems are caught early.
You get a working product
05
Step 05 · Your say
Your review
You review the working product and request changes within the agreed revision rounds.
You get the final say
12Changes noted
06
Step 06 · In your hands
Launch & handoff
We launch and hand over the documentation, and training where needed, so your team can manage what we built.
You get the keys
StagingLive
07
Step 07 · Optional
Ongoing care
Care plans and retainers cover updates, monitoring, maintenance and continued improvement for websites, apps, automations and SEO.
You get a team on call
Updated · monitored · improved
DiscoveryProposalDesignBuildReviewLaunchCare
01 — Our commitments
What you can hold us to.
Five commitments that apply to every project, whatever its size. They’re written into how we work, not just into this page.
Commitments · every project
Scope and price, agreed first.A written scope with a fixed price, timeline and defined revision rounds, before any work begins.
Your approval before we build.You see and approve the design before development starts, while changes are cheap.
Quality checks throughout.Structured reviews at checkpoints, not one inspection at the end.
Direct access to the people doing the work.No layers of account management between you and the build.
A handoff, not a disappearance.Documentation and training, with ongoing support if you want it.
02 — Quality, built in
Checked at every stage. Not just at the end.
Issues are logged, prioritised and fixed before you’re asked to review, so your review time goes on decisions, not bug-spotting.
DesignMid-buildBefore your reviewBefore launch
Checkpoint 01 · Design
Matches the agreed scopeEvery page has a clear jobMobile designed, not squeezed
Checkpoint 02 · Mid-build
Layout matches the designContent in placeForms and integrations wired
Checkpoint 03 · Before your review
Tested across devices and browsersSpeed checkedIssues logged, prioritised, fixed
Checkpoint 04 · Before launch
Redirects and tracking in placeSearch and AI basics setBackups and handoff ready
03 — When something new comes up
A new idea?A new idea?We tell you first.We tell you first.Your price stays fixed.Your price stays fixed.
Mid-project
Could we add online booking?
Yes. Here’s what it adds, before we start.
Change request
What it involves
What it costs
Your approval
Original scope
Fixed price, unchanged ✓
Extras only with your yes
New ideas often surface during a project. When a request falls outside the approved scope, we tell you before doing the work, explain the additional cost, and go ahead only with your approval.
We talk about your business, your customers and the result you want, and where things break down today. There’s no obligation and no sales script. If we’re not the right team, we’ll say so.
When do we see a price?
In the written proposal that follows the discovery call. It sets out the scope, a fixed price, the timeline and the number of revision rounds, and nothing starts until you approve it.
What if we want changes during the project?
Changes within the agreed revision rounds are included. If a request falls outside the approved scope, we explain what it involves and what it costs before doing the work, and go ahead only with your approval.
Who will we be working with?
The people you speak to are the people who scope and build your project. Your requirements don’t pass through layers of account management.
How do you check quality?
With structured reviews at defined checkpoints during the build, using an audit and a prioritised issue list, so problems are fixed before you’re asked to review.
What happens after launch?
You receive documentation, and training where needed, so your team can manage what we built. Care plans and retainers are available if you want ongoing support.
How do we pay?
Project work is fixed-price, with payment terms set out in the proposal; websites can be paid in full or split into 6 monthly payments. Ongoing work is billed monthly.